The Customer Service Department at Projector SuperStore offers a variety of services when problems arise with pre and post-sales. Contact our Customer Service Department at 1-888-525-6696, x217, use our direct toll-free number to obtain an RMA number, ask questions about the information below, or obtain help with a freight discrepancy.
No Risk - Upgrade Policy
We offer a 15-day upgrade guarantee to ensure that the projector that you select meets your needs. (credit card transaction fees or restocking charges may apply). All upgrades are subject to pre-approval. 15-day upgrade policy is only available on projectors. Contact sales for additional information.
*Note all projector lamps are considered non-returnable unless it is DOA or we shipped the wrong model number.
Requests for DOA (Dead On Arrival) Return Authorization numbers must be made within 10 days from the invoice date. Any product returned as DOA and subsequently found not to be defective will be returned to the customer with outbound shipping costs to be paid by the customer or a 25% restocking fee will be assessed. On-site warranty repair is required for all DOA configured products. DOA product must be returned in the original manufacturer's box and packaging with all peripherals and accessories intact. Different terms and conditions may apply to DOA returns based on certain manufacturer's specific terms and conditions.
If you have a product that is damaged by a carrier or lost in transit, or you have an incomplete shipment from Projector SuperStore, you must contact the Customer Service Department. No matter what the condition of the product, you must sign for the shipment and note any discrepancies/exceptions on the carrier's Delivery Receipt. FAILURE TO NOTE ANY DISCREPANCIES FOR A SHIPMENT MAY CAUSE YOUR CLAIM TO BE DENIED.
Requests to research a Freight Discrepancy must be made within 10 days from the invoice date. If they are requested past 10 days, we will be unable to honor your request. Some carriers limit the time we can report a Freight Claim to them; therefore, some freight issues may have additional time restrictions.
When reporting a discrepancy, you must include the following information:
When returned, a technician will check the product(s) and note its condition.
Note when the product was sent back, who sent it back, and any other information that might prove useful if discrepancies arise. Keep a copy of your Return Authorization packing slip with your RMA number noted. All credit memos reference this number. If you have a dispute, please notify Customer Service immediately. Verify any fees when receiving your RMA number. Although we strive to ship all orders correctly the first time, misshipments may occur. If you receive an item you did not order, it may be returned to ProjectorSuperStore at no charge.
A Projector SuperStore invoice number is required to obtain an RMA number. Requests for RMA numbers due to Projector SuperStore errors must be made within 10 days of the invoice date or it will not be authorized. If requested, ProjectorSuperStore will replace the mis shipped product. In addition, a Shipment Call Tag will be issued to pick up mis shipped product from your location. Returns due to Projector SuperStore error may still be requested after 10 days past the invoice date, however, different terms and conditions will apply.
Projector lamps are non returnable per industry wide standards.
All projector lens sales are final. Lenses are special order and no returns will be accepted.
Draper screens have a 15day return policy(from invoice date), excluding custom made(sizes). No product may be returned without a written Return Material Authorization. Returns are subject to a restocking charge of 20%(except warranty repairs), and must be shipped freight prepaid according to Draper's instructions.
Da-Lite screens have a 15day return polict from invoice date. Return Authorizaiton must be obtained prior to the return of any merchandise. A 15% re-stocking fee (25% on all wood producte, custom items and rigid rear projection screens) will apply to merchandise returned.
Projector Mounts, Cables, Accessories
All projector mounts, cables and accessories have a 15 day return policy. All product returns require Return Authorization number and have a 20% restocking fee.
These rules apply to all orders. Original shipping charges are not refundable. Terms subject to change without notice. All returns require a Return Authorization number. Returns made without prior Return Authorization will not be processed.
Other Terms and Conditions
Return Procedure/ Shipping Instructions
Returns must be shipped freight prepaid. Collect shipments will be considered an unauthorized return and will be sent back at the customers expense.
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